FAQ – Gulf Exchange

Is it possible to send money to any country through Gulf Exchange?

Yes, Gulf Exchange offers worldwide remittance services, barring a few countries which may have legal or political limitations.

What are the different ways of sending money to you?

Gulf Exchange offers multiple modes to suit your need and convenience. For more details, you can refer to our Services section or you may contact our Customer Care Center.

How quickly does the money sent through you reach the beneficiary?

Instant money transfers like Western Union, Xpress Money, etc can be received at the same time, while bank transfer services will be received within 24 hours*.
*Terms and conditions may apply

Where can i locate Gulf Exchange?

You can locate any of our branches easily either by: contacting our Customer Care or clicking on Branches link on our website: https://gulfexchange.com.qa/en/branch-locator

How do i lodge a complaint?

It is our endeavor to serve you to the best of our ability. Despite that, if you have any complaint, please:
– Call our Customer Care hotline numbers: 44383222/3
– Send an email at customercare@gulfexchange.com.qa
– Send us a complaint through the Customer Care area of this website

What are the ID Cards you accept at your counter?

Please note all identification documents must be valid and original documents should be presented:
- For Residents: Qatar ID
- For Qatari Nationals: Qatar ID or Passport
- For GCC Nationals: National ID or Passport
- For Non-Residents: Passport and Visa

Is it compulsory for me to come to your branch to make a transaction?

Yes, it is compulsory as part of our KYC (Know Your Customer) requirements.

Does your company deal with corporate customers?

Yes, we deal with corporate customers. Please see our Services section for the required documentation.